Our Policies Help Us Serve You Better
Office Hours & Appointments
Our offices and telephones are opened as follows:
Monday 8:30am - 4:30pm
Tuesday 8:30pm - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:00am - 12:00pm
Please call to schedule your appointment during regular office hours.
Every attempt will be made to keep your appointment on time. Please notify the
office at least 24 hours in advance of your appointment if you must reschedule.
If you are running late, please call the office and we will do our best to see you.
If you do not, we require a $50 no-show fee for office visits prior to your next visit.
There are times when we will be called to the hospital for an emergency or for a delivery
and we know that you understand.
Fees & Payments
Our fees are usual and customary. Valid insurance or payment arrangements must be
presented. Payments must be made at the time of your appointment and include fees
for non-covered services, co-payments, co-insurances and deductibles. Any fees acquired
prior to your current visit must be satisfied including $50 no-show fee for missed office
appointments and $150 for missed surgeries & procedures (this fee is due prior to scheduling
this date). There will be an additional charge of $25 for services not covered by your insurance
company. These services include but not limited to, FMLA forms, travel documents,
adoption forms and other work or accident related forms, documents and letters.
Your information is kept strictly confidential. Our staff has been trained and implements
many measures to ensure your privacy. We request that you inform us of your preferred
method of contact, including the best time of day and we will honor your wish.
We recognize that there are loved ones in your life that you might want to share the joys of
your pregnancy at your prenatal visits or hold your hand during visits to discuss lab results.
We encourage, in fact, that you bring someone you trust with you to pre-operative visits.
It is never our desire that you are uncomfortable if personal or sensitive information is
being discussed, so please choose wisely. No one will ever share any information without
your direct authorization, especially over the phone.
During office hours, please use the patient portal for personal questions/requests or call
the office if you have routine questions, needs for prescription refills, etc. Allow us to
respond as we are able during our busy days perhaps during the lunch hour or after the
office closes. If your matter is urgent, please let us know the nature when you call. We do
allow same-day appointments, so please consider calling as soon as possible. Otherwise,
if it is after hours, urgent matters will be addressed by the
physician via an answering service.
If at any time there are concerns that you consider an emergency,
please call 9-1-1 or head to the nearest emergency room or Labor & Delivery.
Prescriptions & Refills
We are unable to provide prescription refills outside of our regular weekday hours.
Please notify us via e-mail, phone or at your visit of prescription needs.
Antibiotics & narcotics are not prescribed after hours.
Many e-mails contain PHI (see HIPAA below). This is true of messages you send us,
and of those we send you. The standard e-mail system used by our office
(and most of the internet world currently) is NOT encrypted or secure. Even though our
office computers sit behind a firewall, and your computer at home or work may be
similarly protected, our e-mail passes through many un-secure public servers while
traveling between us. During that trip there is nothing to prevent third parties from
intercepting & reading our messages. In this way an e-mail is more like a postcard than
a letter; there is no envelope to conceal it's contents. Because of the above concern,
only emails sent via the patient portal will be addressed with personal information as
this is a secure format. Our email address is
but is for general use only.
INSURANCE WE ACCEPT
Aetna | Ambetter | Amerigroup | Anthem - Anthem/Blue Cross Blue Shield | BCBS | CareSource | Cigna | Coventry | First Health | Humana | Kaiser | Medicaid | Medicare | Multi-PHCS | PeachCare | PeachState | Piedmont Health Plan | Tricare | United Healthcare | VA Administration | Wellcare